Contact Information

Do You Have Any Questions?

You can contact our customer support team for assistance with tracking your shipment, modifying your order, or checking your order status.

Questions, feedback, or need more information?

If you cannot find the answer on our information pages or need further assistance, please contact us by email at official@figderm.com.

To help us assist you more efficiently, please include your full name, order number (if applicable), and a detailed description of your question. For after-sales inquiries, please include clear photos of the product and its packaging when relevant.

Customer Service — Hours of Operation

Monday–Sunday: 8:00 AM–4:00 PM (Pacific Time, PT)

We aim to respond to customer inquiries within 48 hours. Response times may vary during holidays or periods of high inquiry volume.

Frequently Asked Questions

Q: How long will it take to receive my order?

A: Order processing and shipping times may vary depending on product availability, destination, and shipping method. Please refer to our Shipping Policy for the latest information on order processing, estimated delivery times, and shipping conditions. Once your order has been dispatched, you will receive tracking information when available.

Q: What is your return and refund policy?

A: We want you to have a positive shopping experience with FIGDERM. Return and refund eligibility depends on the condition of the product and the applicable policy terms. Please review our Refund Policy for detailed information about return eligibility, requirements, and the refund process.

Q: How can I contact you about my order?

A: You can reach our customer support team at official@figderm.com. Please include your order number and a description of the issue so we can assist you more efficiently.

Q: What should I do if my order arrives damaged or I receive the wrong item?

A: Please contact us at official@figderm.com and include your order number, a brief description of the issue, and clear photos of the item and packaging. Our team will review your request and help you understand the next steps.

Q: Can I modify or cancel my order after placing it?

A: If you need to modify or cancel an order, please contact us as soon as possible. Changes may not be possible once your order has been processed or shipped. Please include your order number so our team can check the order status.